Privacy Policy

Note: This page was translated automatically. Only the German original version is legally binding.

1. Controller

The controller for the processing of personal data on this website within the meaning of the General Data Protection Regulation (GDPR) is:

SATIAMO GmbH
Bahnhofstraße 16
4600 Wels
Austria

Phone: +43 664 816 76 09
Email: office [at] satiamo.com (office[at]satiamo[dot]com)

Commercial register number FN 271225 k, Landesgericht Wels (Regional Court of Wels). All further details can be found in our Legal Notice.

We have not appointed a data protection officer because we are not required to do so. Please address all data protection matters directly to the contact above.

2. Your rights

In respect of your personal data you have the following rights against us:

• Access to the data we process about you (Art. 15 GDPR)
• Rectification of inaccurate data (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Objection to processing we base on a legitimate interest (Art. 21 GDPR)

You may withdraw any consent you have given at any time with effect for the future (Art. 7(3) GDPR). This does not affect the lawfulness of the processing carried out before the withdrawal. An informal message to office [at] satiamo.com (office[at]satiamo[dot]com) is sufficient.

Right to lodge a complaint

If you believe that we are not processing your data lawfully, you may lodge a complaint with the supervisory authority:

Österreichische Datenschutzbehörde (Austrian Data Protection Authority)
Barichgasse 40⁠–⁠42
1030 Vienna
Email: dsb [at] dsb.gv.at (dsb[at]dsb[dot]gv[dot]at)
dsb.gv.at

3. Hosting and server log files

This website is operated by a service provider acting as a processor on our behalf. A data processing agreement pursuant to Art. 28 GDPR is in place with that provider. The server is located in a data centre operated by Host Europe GmbH in Strasbourg (France), i.e. within the European Union.

When you open the website, your browser transmits technically necessary data which the server records in a log file: the address requested, date and time, volume of data transferred, status code, referring page, browser and operating system identifiers and the IP address. These logs are required in order to deliver the website, to detect faults and to protect operations against attacks. The legal basis is our legitimate interest in secure and fault-free operation (Art. 6(1)(f) GDPR). We do not merge the log data with other data sources and do not evaluate it on a personal basis. The logs are rotated weekly and automatically deleted after four weeks.

If your browser reports a violation of our Content Security Policy, we store that report, including the IP address, in the website's system log; the log holds at most 10,000 entries, and older entries are overwritten automatically.

4. Cookies and consent management

We use cookies sparingly. As long as you make no selection in the consent dialogue and use no function that requires a session, no cookie is set on this website.

Consent dialogue

We use the open source solution Klaro to manage your consent. It is delivered from our own server; no connection to a third party is established. We store your decision in a cookie named klaro with a lifetime of 30 days. It records only which categories you have agreed to or rejected — no personal content. The legal basis for this cookie is Section 165(3) of the Austrian Telecommunications Act 2021 (TKG 2021), as it is strictly necessary for the service you have requested; documenting your decision is based on Art. 6(1)(c) GDPR (obligation to demonstrate consent).

You can change or withdraw your selection at any time via the Cookie settings item in the footer of this website.

Session cookie

When you submit a form or sign in to the editorial area, the underlying content management system sets a technical session cookie. It contains no personal content and expires when the session ends at the latest. The basis is Section 165(3) TKG 2021 (strictly necessary).

Analytics

The consent dialogue also lists the category “Analytics” with the service Google Analytics (see section 7). It is disabled by default. As long as you do not consent, neither Google Tag Manager nor Google Analytics is loaded, and no data is transmitted to Google.

Record of your decision

So that we can demonstrate your consent (Art. 7(1) GDPR), we log every decision saved in the dialogue on our server: the time, your choice for each service, the version of the dialogue configuration, the language and a pseudonymised hash of your browser identifier (user agent). Your IP address is not stored. The entries are deleted automatically after three years. The legal basis is Art. 6(1)(c) GDPR in conjunction with Art. 7(1) GDPR.

5. Forms

All details you enter into our forms are transmitted in encrypted form, stored in our system and additionally forwarded by email to the responsible department. They are not passed on to third parties.

Contact form

We collect first name, last name, company, telephone number, email address and your message. We use these details solely to process your enquiry. The legal basis is Art. 6(1)(b) GDPR where your enquiry serves to initiate or perform a contract, otherwise our legitimate interest in responding to enquiries (Art. 6(1)(f) GDPR). The enquiry stored in the system is deleted automatically after 180 days. Data arising from the subsequent email correspondence is deleted once your matter has been dealt with and no statutory retention obligations apply.

Demo request

We collect first name, last name, company, telephone number, email address and your message. We use these details to arrange an appointment with you and to prepare the demonstration. The legal basis is Art. 6(1)(b) GDPR (pre‑contractual measure at your request). The request stored in the system is deleted automatically after 180 days.

Transport Fitness Check

The Transport Fitness Check runs entirely in your browser. Your company profile details and your answers are not transmitted to us and are not stored unless you use one of the two functions below.

Request a personal Fitness Check: We collect name, company, email address and, optionally, your phone number. Together with the request we transmit your details from the check: industry or product type, number of shipments per year, share of transport orders outsourced to service providers, as well as your answers and the report generated from them. We use these details to process your request, to arrange an appointment with you and to prepare the personal Fitness Check. We also send you the report by email. The legal basis is Art. 6(1)(b) GDPR (pre‑contractual measure at your request).

Results by email: We collect your email address. We send the report to this address and receive a copy ourselves containing your details from the check. The legal basis for sending it is Art. 6(1)(b) GDPR (provision of the service you have requested). We reserve the right to contact you once on the basis of your report; the legal basis for this is our legitimate interest in handling enquiries from prospective customers (Art. 6(1)(f) GDPR). You may object to this at any time.

News by email: If you additionally select in the request form that you would like to receive news from ELOGATE, we sign up your email address for the newsletter. The procedure with a confirmation link described under “Newsletter” applies.

The request stored in the system is deleted automatically after 180 days. The emails are sent via the email service SendGrid (see section 8).

To prevent misuse, the number of submissions per connection is limited. For this purpose we store your IP address for one hour. The legal basis is our legitimate interest in forms that work (Art. 6(1)(f) GDPR).

Newsletter

For the newsletter we require your email address only. After you sign up we send you an email containing a confirmation link (double opt‑in). The subscription only takes effect once you click that link, and only then are we notified of it. This ensures that nobody can enter someone else's address. The legal basis is your consent (Art. 6(1)(a) GDPR). Your address remains stored until you unsubscribe from the newsletter or withdraw your consent; we then delete it. The confirmation email for your subscription is sent, like all emails from our forms, via the email service SendGrid of Twilio Inc., USA (see section 8). Once you have confirmed, we add your email address to our newsletter service ActiveCampaign of ActiveCampaign, LLC, Chicago, USA, through which the newsletter is sent. ActiveCampaign records whether a newsletter was opened and which links were clicked. You can unsubscribe at any time using the unsubscribe link in every issue; your data is then removed from the mailing list.

Protection against automated submissions

Our forms are protected against automated submissions. The check runs in the browser and requires neither an image puzzle nor an external service; no data is transmitted to third parties in the process. The legal basis is our legitimate interest in forms that work (Art. 6(1)(f) GDPR).

6. Fonts and embedded content

The fonts used on this website are hosted on our own server. When the page is opened, no connection is made to Google Fonts or any other font provider. Third-party maps, videos and social media elements are not embedded either.

7. Web analytics with Google Analytics

With your consent (category “Analytics”) we use Google Analytics 4, integrated via Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics records in pseudonymised form how our website is used: pages viewed, time spent, referring page, device and browser information and the approximate region. For this purpose the cookies _ga and _ga_<ID> are set with a lifetime of up to two years. Google Analytics 4 does not store full IP addresses. Google Signals, links to advertising services and data sharing with other Google products are disabled. Event data is deleted in Google Analytics after 2 months, user‑related data after 14 months. We use the reports solely to improve our website. The legal basis is your consent (Art. 6(1)(a) GDPR in conjunction with Section 165(3) TKG 2021). You can withdraw it at any time via Cookie settings in the footer; the analytics cookies are then deleted. We do not use advertising services such as Google Ads, Meta Pixel or LinkedIn Insight. For the Transport Fitness Check we additionally record whether the check was started, which step was reached and whether a request or the report by email was requested. Your answers, your report and your contact details are not transmitted to Google in the process.

8. Recipients and transfers to third countries

Access to your data is limited to those members of staff who need it to deal with your matter, and to our service providers for hosting and maintaining the website. These act for us as processors pursuant to Art. 28 GDPR and are contractually bound by our instructions.

Data may be transferred to third countries in the following cases: (1) Only if you have consented to web analytics can Google transfer data to Google LLC in the USA. (2) Emails sent by our website (notifications and confirmations for the contact, demo and newsletter forms) are delivered via SendGrid of Twilio Inc., USA. (3) We use ActiveCampaign of ActiveCampaign, LLC, USA, to send our newsletter. These companies are certified under the EU‑U.S. Data Privacy Framework; the transfer is based on the adequacy decision of the European Commission (Art. 45 GDPR). Data processing agreements are in place with all of them. Automated decision-making or profiling within the meaning of Art. 22 GDPR does not take place.

9. Secure transmission

This website uses TLS encryption throughout. You can recognise this by the address beginning with https:// and by the padlock symbol in your browser. Data you send us therefore cannot be read by third parties.

10. Changes to this privacy policy

We update this policy whenever the processing on this website changes — in particular before a new service is embedded. The version published here applies in each case.